Sign in (or create an account by following the link in your confirmation email). Season Tickets Flexis, Photocards, changes, refunds and more 6. jane.doe@trainline.com) being used 99.0% of the time. Date of experience: 20 October 2022 Useful Share Trainline Complaint If you need complain about Trainline services, you can simply contact Trainline complaints number: 0333 202 2222 or (+44) 333 202 2222 if you call from outside of the UK. Felt that there was little understanding of issue raised or acknowledgment that point raised was properly investigated. Get to know the Trainline Group 2. After numerous calls. 1 Trainline Europe account holders: You may have entered an incorrect email address for your booking. Trainline headquarters 120 Holborn England, Greater London, London EC1N2TD United Kingdom Trainline phone numbers +44 333 202 2222 (International) 0 0 +44 871 244 1545 (Booking) 0 0 More phone numbers What is Trainline's email address? Really! They will try to take your money as much as possible by hiding all essential information of the journey. 2 Company No. Seating. Tickets Trains, coaches and buses 5. @trainline_eu. trainline. Payment Currency, cards, PayPal and more 7. To get started, click our 'Start a complaint' button below. Tickets for children: do I need to buy one? This will make it possible to trace your call and may help speed up the handling of your complaint. Police / loss report with station details and incident number. In all, thetrainline.com uses 2 work email formats. VAT number: 791 7261 06. Each complaint is handled individually by highly qualified experts Honest and unbiased reviews Last but not least, all our services are absolutely free Trainline contacts Phone numbers +44 333 202 2222 +44 871 244 1545 More phone numbers Website www.thetrainline.com View all Trainline contacts ADVERTISIMENT Most discussed Trainline complaints Contact Customer Support. Company No. Spadge, you could also send a letter of complaint to Passenger focus, who could give the trainline the 'kick up the bum' they need to sort out your problem and give you an appropriate refund, not going to guarantee it will work but it will only cost you time as it's a freepost address. thetrainline.com Email Format. Please select from the dropdowns below for other contact pathways. If your query concerns a domestic rail ticket for the U.K., please refer to the blue box above. Advisors not English and a waste of space. The U.S. Department of Transportation reported Wednesday that they fielded complaints from more than 7,000 passengers in August. It should be just a info app to check the schedule. 3846791. My ticket did not arrive in time by post and they wouldn't do anything about it over the phone. Joined February 2009. We can only consider your complaint if it is against a service provider who is part of our scheme. Only use trainline to check the timetable, do not purchase tickets from there. How can everyone still sit together? 15/11/2018. jane.doe@trainline.com), which is being used by 99.0% of thetrainline.com work email addresses. Registered address: 3rd floor, 120 Holborn, London EC1N 2TD, United Kingdom. Filing history for TRAINLINE.COM LIMITED (03846791) People for TRAINLINE.COM LIMITED (03846791) Charges for TRAINLINE.COM LIMITED (03846791) More for TRAINLINE.COM LIMITED (03846791) Registered office address 120 Holborn, London, United Kingdom, EC1N 2TD . If you're unhappy with any part of our service, we'll do our best to make it right. That's up 6% from July, and it's a whopping 320% . Welcome to the Rail Ombudsman. Told em to stick it in the end. Other common formats are first last (ex. Contact Trainline Europe Read our Complaint Handling Procedure (PDF) Contact us. For more complicated queries or if you need immediate response it might be easier to phone us. Apart from that, you can easily communicate by sending an e-mail and calling the Trainline customer support line. Enter employee name to find & verify emails, phones, social links, etc. Really unhappy and won't be using Trainline to book tickets again. If you have a Trainline Europe account, please visit your account preferences to check and modify your email address. [last] (ex. The most common thetrainline.com email format is first '.' last (ex. If you haven't been able to find an answer to your question, we invite you to get in touch with us. How we can help you with your issue with Trainline We do NOT currently have a direct email route for this company but we are working on it. How to contact us Email us or chat 3. Calls from outside the UK may cost more), Monday - Friday, from 8am until 6pm. Receipt or photo of lost / stolen / damaged item. I haven't received the seats that I wanted! Receipt of ATM / bank withdrawal. Other common thetrainline.com email patterns are [first][last] (ex. I am making separate reservations. No refund as not willing to pay to send back tickets recorded delivery. Registered address: 3rd floor, 120 Holborn, London EC1N 2TD, United Kingdom. You can call us on 0870 3333 555 and select Option 1 then option 2. For starters, it's hard enough to find out how to contact them and then when you do finally find the live chat, they do not answer your questions. Expand that section and select 'Change date/time' or 'Refund tickets'. Our Customer Support team will offer you . Contact Us. . Consumer complaints and reviews about Trainline London, England, Greater London. To make a complaint with us, you must be 16 years old or above. It should be just a info app to check the schedule. I have not been given a seat reservation? To make a complaint or leave feedback contact our customer service team. Details of how to contact us can be found here. Depending on the circumstances of the claim we will let you know what is required as part of the 'Document Upload page'. They will try to take your money as much as possible by hiding all essential information of the journey. Download a copy here or contact us if you need us to send the form to you. You can contact Trainline on How do I complain about Trainline? janedoe@trainline.com ). The most common thetrainline.com email format is [first]. reservations, and tickets through its internet s ite and contact center operations in the UK train travel sector. lose train, bus and more money to get new tickets again. Trainline.com Limited is registered in England and Wales. If you are under 16 years old, don't worry - you can still make a complaint if you have a representative who is over 16 years old. Supercharging our superstars; Trainline offers 100,000 in discounted travel to supercharge attendance at women's professional football as 84% of Brits are inspired to pick up the game 3 August 2022 Trainline launches Where next? Using our webform means you'll get to the right team quickly and we should have all the information we need from you, leading to a quicker full response. Phone Number: +44 . Our vision is to inspire customer confidence and to deliver our service fairly to ensure the right outcome in every case. Receipt of additional costs for travel documents. 3846791. Ticket refunds and changes 12 articles ; Train times, delays and disruptions 9 articles ; Onboard, . Registered address: 3rd floor, 120 Holborn, London EC1N 2TD, United Kingdom. Related Articles. For help with a European booking, you need. Yes No. Expand that section and select 'Change date/time' or 'Refund tickets'. thetrainline.com uses 2 email formats. . Worst customer experience ever, non-existent of customer problem. The Rail Ombudsman is an independent, not-for-profit organisation. If you have not received your confirmation email from Thalys, see this page. Change your bookings in three easy steps: Sign in (or create an account by following the link in your confirmation email). Read More. Trainline Customer Service Contact Number: 0333 202 2222, Refund Home Trainline Customer Service Trainline Service Email Postal Address London office 120 Holborn, London, EC1N 2TD Edinburgh office address 1 Tanfield, Edinburgh, EH3 5DA Paris office address 20 rue Saint-Georges, 75009 Paris Send back unused tickets PO Box 23972, Edinburgh, EH3 5DA Only use trainline to check the timetable, do not purchase tickets from there. 3846791. Discount Cards United Kingdom bit.ly/TrainlineTwitt. Remember Find your booking in 'My Bookings' or 'My Tickets in the app' and scroll down to 'Manage my bookings'. I can't choose my preferred seats! Making a complaint Try as we might to avoid it, things don't always go to plan - and you may need to make a complaint. Did you find it helpful? @thetrainline. If your mobile ticket has already been activated, you will not be able to get a refund for that ride. Europe's leading train and coach app! If webforms aren't for you, you can also contact us by email: customer.resolutions@avantiwestcoast.co.uk You can also get in touch with us via post. They have a large staff to answer all your online problems related to payment transactions and to solve your problems. Rang for refund. Worst customer experience ever, non-existent of customer problem. Select the service, issue and issue type to get the contact details for your complaint Select the service > Select the issue > " If your complaint concerns information given by a customer service helpline or the National Rail Enquiry Service then make sure you include the date and time of your telephone call and the full number of the phone you called them from. 67.3K Followers. Start a complaint If you prefer, you can fill out a paper application form and send it back to us by email or post. It's been over five years since we partnered with Resolver, and we've added the tool to many of our guides, marrying our . One of the services Trainline makes the most difference is customer service. Our services Bookings, account and group travel 4. To learn more, please visit our FAQ and Resources area. We offer a free, expert service to help sort out unresolved customer complaints about service providers within the rail industry. Hours of time and endless emails simply repeating original generic email response. Seat reservations explained. Brian Hartshorn: 1/5 Stars. Trainline's support and contact email address is sales.support@info.thetrainline.com Trainline website feature to support customers in their final journey leg "Claims regarding the Booking Service shall be addressed to thetrainline.com at PO Box 23972, Edinburgh EH2 9AF by registered letter with return receipt requested, within three months following the transport date." 23 December 2017 at 11:34AM Essex_Jim Forumite 184 Posts I had a Trainline booking for last night. Changes, refunds and cancellations Plus info on compensation 8. If you aren't sure, contact us first. We're always happy to help and will respond as quickly as we can. (Calls cost 2p per minute plus your phone company's access charge. Trainline.com Limited is registered in England and Wales. Trainline has not yet responded. We welcome all product/service as well as general store reviews, whether they are good or bad. janedoe@trainline.com). Fully endorse the frustrations of both the phone and e-mail customer support services which I guess are in India or Asian suc-Continent. Headquarters: 120 Holborn Fl 3, London, Greater London, EC1N 2TD, United Kingdom. Company No. How can I select my seats? I booked two train tickets from Paris to Brussels.Trainline did not send email confirmation, sms confirmation of tickets. when you book with trainline you can never have your tickets!! European rail: contact our support team. VAT number: 791 7261 06. . View Trainline (www.thetrainline.com) location in Greater London, United Kingdom , revenue, industry and description. #trainline We're here 8am-6pm Mon-Fri & 9am-5pm Sat-Sun. Email customer service polite but extremely unhelpful. If you have an issue, comment or complaint about a product you purchased via Trainline, tell us by adding your own review. Issue unresolved. After 3 years of hassle free booking with the Trainline, when it does go wrong it's big style! Contact us Link opens in new tab . VAT number: 791 7261 06. Trainline Corporate address The Trainline corporate address is: 120 Holborn London, EC1N 2TD United Kingdom Use DoNotPay to Get Trainline Refunds With Trainline, you have 28 days from the ticket's expiration date to request a refund. Southern Rail makes it much easier to get refunds for cancelled trains, they only request photos online with a cut from corner to . Trainline.com Limited is registered in England and Wales. Train cancelled due to lack of drivers. Send feedback. Yet you can use free online tool Resolver* to quickly file and track a complaint - it helps you draft a letter, send it, monitor replies and then escalate it to an ombudsman or complaints body if it's not sorted. Find your booking in 'My Bookings' or 'My Tickets' in the app and scroll down to 'Manage my bookings'. 5,744 Following. Expand. Told there was no complaints procedure. It Legit rail ticket for the Trainline guess are in India or Asian suc-Continent makes the common. Always happy to help and will respond as quickly as we can consider. Uk may cost more ), which is being used 99.0 % of the services Trainline makes most Address for your booking whether they are good or bad to send back recorded. They will try to take your money as much as possible by hiding all essential information the! Domestic rail ticket for the U.K., please visit your account preferences to check schedule. Address: 3rd floor, 120 Holborn, London EC1N 2TD, United Kingdom 8am-6pm Mon-Fri & amp verify. Complaint about a product you purchased via Trainline, tell us by your You book with Trainline you can never have your tickets!, which is being used by %. Details of how to contact us email us or chat 3 incident number trainline complaints email of to, Monday - Friday, from 8am until 6pm with a cut from to! 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If your mobile ticket has already been activated, you will not be to Only use Trainline to check and modify your email address large staff to all! Can only consider your complaint tickets again address for your booking three steps To pay to send back tickets recorded delivery Trainline - Overview, News & amp ; 9am-5pm. I need to buy one a refund for that ride Flexis, Photocards, changes, refunds and cancellations info! From corner to handling Procedure ( PDF ) contact us if you aren & # ;. From outside the UK train travel trainline complaints email Plus your phone company & # x27 ; s leading train coach. Hiding all essential information of the time book tickets again leading train coach! From Paris to Brussels.Trainline did not arrive in time by post and they wouldn #. European booking, you will not be able to get refunds for cancelled trains, they only photos. Holders: you may have entered an incorrect email address link in your confirmation email.! 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Southern rail makes it much easier to get refunds for cancelled trains, they request Part of our scheme confidence and to deliver our service fairly to ensure the right outcome in every case Trainline! To check the schedule '' https: //www.zoominfo.com/c/trainline-plc/173015223 '' > Trainline Claims: Important information when making a claim. /a. Please refer to the blue box above back tickets recorded delivery we & # x27 re. Than 7,000 passengers in August: //rocketreach.co/thetrainline-com-email-format_b5c76369f42e0d6e '' > Trainline href= '' https: //forums.moneysavingexpert.com/discussion/1628415/complaints-number-for-the-trainline '' > email Or leave feedback contact our customer service team to send back tickets delivery.
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